Open the app and follow the steps to complete the set up. The WiFi Pods can be simply. Speeds at router c1g. SP01-VM - This is a rebadged Plume SuperPod. When pod arrives, it's super easy to set up. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Options. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. 5. If you're a total technophobe then the pods are easiest because VM have to set. My Virgin. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Networking and WiFi. Hi @jm300. Stream from Virgin Media. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. However it will be chargeable if your on a lower tariff. Got a WiFi Booster? 2. The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Tech Room UK 7. I now have three but all of them say their connection is just fair. If you want to split out your WiFi networks again, that’s really easy too. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. 2. Virgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. My virgin media app shows the pod working and having devices connected. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi. WiFi Max. Pods are not automatically sent out to users. 39K views 11 months ago #wifi6 #virgin #wifi. To verify click here. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Download the Virgin Media Connect App to your device. Colleague reckons a new hub upgrade - 5388444. Options. Search Search. Reset your Hub to default settings, start it up and running, connect your pod and leave until it's not pulsating the white light. on 10-06-2022 10:07. Virgin Phone Switchover. £8p/m extra or included with Gig1 or Volt. 0 Kudos. Do: use the Connect app to run a super-intelligent WiFi home scan. Tap Add a room, Tap the room you're in. . Hi I recieved my 2nd WiFi pod today. Start the Scan (do this in every room) Scan complete. My current setup consists of 1gb Hub 4 and 3 wi-if pods. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to. Phone. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. WiFi Pods and Boosters. Scan your home utilizing the free Virgin Media Associate application, and assuming it finds signal black spots, you can now order an intelligent Wi-Fi pod. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* Virgin Media set to transform in-home connectivity with Intelligent WiFi Plus. £8p/m extra or included with Gig1 or Volt. . . Related quick links & videos Modems. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Also I still can’t use the connect app yet. 4 and 5Ghz bands. Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; Activation Issues in QuickStart, set up and connections 3 weeks ago; Virgin Media Always Going Down and Lag Spiking (READ) in Networking and WiFi 3 weeks agoAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Our home scan feature will guide you from room to room to carry out WiFi speed tests. 5. How to set up a Virgin Media Hub. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout the home. Volt. So each one needs to have fairly good connectivity to at least one other device to be able to pass the messages along. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Account - Mobile. Plug the other end of the power cable into a wall socket. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Sorry forgot to say the speeds I was getting with all 3 pods, I was only seeing speeds of 155/230 Max hence me removing 2 and keeping the 1 connected to the hub. If it is poor again after the rescan, it. I’m new to Wi-Fi pods. Told to wait 14 days before ordering Pods. . Further exclusions & legal stuff apply. Disconnect your old Hub. Stream from Virgin Media. John. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Are the Booster pods free? Virgin Media advises these. The newer type, like our new Wi-Fi Pods, don’t use your electrical wiring to transmit the signal. The pods like Factory settings pretty much to work properly, sometimes the phone team mess with settings to fix issues and that might be the problem. on 26-07-2022 12:43. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. 0c9821507a37ee02. <link rel="stylesheet" href="/support/help/check-services/styles. While connect to WiFi, Tap I’m ready. The Pods should not be put in a blackspot, otherwise they will not work. Therefore the pod should work out the box, plug it in near the hub to begin with and give it 10-15 mins. Some of Wi-Fi recorded at c400mbps which I rate as v good. 4) All Pods will work in exactly the. Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building! Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on the rear exterior wall, all used to connect to our BT hub fine, unless weather was bad and. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Excludes broadband faults and broadband network outages. In response to leea56. However best to try it in the same room as the hub first. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. How to set up the Pods. 12. 1. They’ll team up with the Virgin Media WiFi. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. 1 into the address bar of your browser. Virgin Media O2 has increased its wireless coverage guarantee to 30Mbps. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. £8p/m extra or included with Gig1 or Volt. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. Virgin Media Television; For business; Webmail;. Virgin sent me the hub 4 a few days ago as part of my volt benefits. We will run further diagnostic checks and we may send a technician to your home to check that your WiFi Pods are set up to give you the strongest possible WiFi signal. Place them no more than one floor or two rooms away. I've gone into the Hub and everything is set-up as it should be: - Not in Modem Mode - 2. 1 Kudo. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. Wait 2 mintues for Scan. Any advice would be appreciated. The app guides you through optimal pod placement and handles configuration. You can get your 1st one by signing up to WiFi max. If you haven't changed these, then your devices may automatically reconnect. Broadband, TV and Landline offers. I’ve recently received a Wi-Fi Pod to use with my Hub 5 router. Try and set it up by doing the following:-. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. I note from other forum posts this is not an uncommon situation and would be grateful for any. Away from large bodies of water (e. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. css"> <iframe aria-hidden="true" title="GTM" src=". Then told no and ordered again, then received email to saying wifi extenters starter pack. However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Virgin media pod is an intelligent #wifi extender. The Passphrases of the SSIDs must match. Hope that make sense. Terms of guarantee vary by provider. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. 1 ACCEPTED SOLUTION. ” Also, ”A third WiFi pod can only be installed by a technician after reviewing the in-home setup and is included at no extra cost as. Start the Scan (do this in every room) Scan complete. Find the best deal for you with average speeds of up to 1130Mbps. com#gig1 #wifi6 #rou. Engineer from VM came over today. 3) Smart WiFi is enabled. It then enables them to create the ultimate surfing conditions for your home network. Presumably if it's so. It will now give you £100 in credit if you cannot get minimum download speeds of 30-meg in each. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB 5. Hub 3 will have random Wi-Fi outages until Smart Wi-Fi / Channel Optimization is Disabled and Auto Channels are Disabled on both 2. If you have wired boosters, you can skip to step 2. You can place it in a mains socket anywhere in your proeprty. Share. While connect to WiFi, Tap I’m ready. Hi @clubberlang,. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 3 hours ago; How can I get a Wifi Pod in Networking and WiFi 4 hours ago; Told to wait 14 days before ordering Pods. One mesh WiFi Pod working with the WiFi Hub should give great WiFi coverage around your home. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. Boosters use the electrical mains circuit in your home to. • Scan complete, Tap continue. Call the equipment activation number they may be able to help. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. When I rebooted the router things improved. Excludes broadband faults and broadband network outages. I managed to get a live chat yesterday. Complaints. 1 ACCEPTED SOLUTION. While connect to WiFi, Tap I’m ready. Then follow the instructions on screen to finish your set up. 4 and 5 Ghz WiFi bands to allow a few of my (older) smart devices to work properly. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. 1 ACCEPTED SOLUTION. Tudor. Account - Cable. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. TiVo. They are free on Volt, 1GB or Oomph bundles. Manage Your Account. Connect your devices to the new wireless. Wi-Fi pod flashing blue. To run the scan, simply connect to your. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. I have had three Intelligent WiFi Pods for some time not but during the last week I noticed that in a room where I have one the WiFi speed at my Android phone had dropped off considerably, so low that it was not possible to browse. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. It’s just taken so long to get this resolved. Virgin Fibre Areas only. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. Account - Cable. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. It's great to hear you're looking at having WiFi Pods. Connect the coaxial cable. Call the equipment activation number they may be able to help. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. As a Volt customer with Virgin Media and O2 mobile, I understand these are free of charge, and I. Hi there @LFC383 . 4Ghz and 5Ghz but with the SAME SSID and Smart WiFi turn on. Virgin Mobile. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Wi-Fi pods - failed orders. Then Start the scan again. on 01-05-2023 13:10. So second hand ones don’t work I’m afraid. Up to 3 WiFi Pods. . Reset Hub password. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. The SSID must be password protected. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. Scan complete, Tap continue. The difference is night and day - I receive 150-200 mbit in every corner of our 7. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. However, a PowerLine Booster can be used instead if needed. Gaming Support. If you’re in the UK you’ll see 'Virgin Media' in your list of available WiFi networks. Virgin Media Television; For business; Webmail; Sign-in; My Virgin Media. Gig1 Fibre Broadband will future-proof and bring harmony to your home. He has spent hours going round in circles with the online chat system, txt system, and phone number all which have been utterly useless. Thank you. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Re: Wifi pods. Often it's due to router settings being changed that stops them connecting. You’ll find this on the base of the Hub unless you’ve changed it. Pod will need reactivating on the New Hub - on your account so. I cant even log onto virgin media its that rubbish. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Excludes broadband faults and broadband network outages. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. They’re coded to your router when you order them from Virgin. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Virgin Mobile. WiFi Pods not working since Hub upgrade. Learn more about the shiny new version of the app and how it can help you manage your home WiFi. Wi-Fi Pods with Wi-Fi 6. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. We’re so confident in this technology that we’ve launched. At least 30Mbps download speeds in every room or £100 one-off credit. You could put a WiFi Access Point on the end of the network cable. A WiFi dongle is a small device that slots into a computer’s USB drive. 0c9821507a37ee02. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. This one has connected correctly. How to get your Virgin Media Wi-Fi booster for free. - The 5x hub is connected via optical cable, not coaxial. Dont bother with another pod. Got my first WiFi pod delivered the other day and I wanted to run - 4967261 - 2. For those who live in. Phone. Phone. on 07-06-2023 15:41. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Compare our best broadband deals in your area in seconds with free set up. Hi stiffers . If that doesn’t do the job, we’ll send you up to a total of 3. If you can let us know this works and if not we will be able to assist further, thanks Joe. So my pod suddenly stopped working, the light on it is just flashing. At least 30Mbps download speeds in every room or £100 one-off credit. The SSID must be password protected. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4. Then Start the scan again. Getting your device online. Select the correct HDMI input for your box. Speed. Remove all other WiFi boosters & 3rd party extenders (Netgear, TPlink etc) Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi. TiVo. Up to 3 WiFi Pods if needed. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. co. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. However best to try it in the same. uk) A tiny white LED flashes to let you know the device is setting itself up and. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. Hi there, Im looking for help with my broadband / WiFi pod set up in my home. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. An Engineer could be booked to do it i am guessing, BUT if you are not confident in changing setting on the hub I am guessing they are still set as standard. in QuickStart, set up and connections 5 hours ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 5. Seems an eminently reasonable request. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. I’m assuming this is because the Wi-Fi Pod. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. They are free on Volt, 1GB or Oomph bundles. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Dave. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. The home scan feature will guide you from room to room to. Scan complete, Tap continue. WiFi pod not connecting in Networking and WiFi 7 hours ago; Connect app and Hub 5 in Networking and WiFi 7 hours ago; WiFi Speed in Networking and WiFi 8 hours ago; Wi-Fi Pods Issue losing patience with Virgin Media. Stay connected with problem-sorting Intelligent WiFi . Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. If you want better wireless speeds, you'll need to spend money. So does pluhing in the WiFi - 5173473. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If that doesn’t do the job, we’ll send you up to a total of 3. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. And the pods should be delivered within 72 hours. I have situated my router in the hall. My advice for anyone with the pod problem would be to arrange a technician to call. We have been having issues for over a week with our intelligent Wi-Fi mesh system when all pods simultaneously lost connection with our Superhub 4 last Friday after several days of dramatic dips in broadband speed. on 26-07-2022 12:43. Wait 2 mintues for Scan. Channel Optimisation must be left on. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Re: Wi-Fi pods never arrive. I now get excellent WiFi throughout my house. If you have a WiFi booster please follow the next steps to get set up. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. After it has done this, it suggests that you 'rescan' the room. Calling at 08. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. 1) - Same as PP01-VM as far as I can tell. on 24-03-2023 10:40. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. £8p/m extra or included with Gig1 or Volt. The free update further develops Virgin Media Wi-Fi execution by empowering the switch to advance its association and offer the sign. Channel Optimisation must be left on. 4. on 16-08-2023 20:44. SpeedIf you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. Adduxi. Whilst the 1st pod can be requested, a second. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. 3 weeks ago. SpeedQuickStart, set up and connections. Hi @stuandjan1966 . TV box - 15 mins. It will identify the blackspots and allow you to order one Pod to start with. He swapped out my Hub4 for a Hub5 and it's all working. on 02-06-2023 09:00. Hub 3: Reset Hub back to Factory Settings. Considering ordering one. Sometimes you do need a second pod and the rare time, a 3rd. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. How would I go about connecting the current 3 pods to the new Hub 5? There doesn’t seem to be any setup guides online, or the connect app; there was a question raised on this forum but the OP didn’t seem to respond back to the VM technician. Email. Online Security and Safety. If this still doesn't help, try clearing the data within the Connect App. I've put the pod in the conservatory just over 3M from the camera. Re: Order WiFi pods. Finally rang directly and managed to sort 1 pod. Here’s how: 1. on 25-09-2023 17:10. <link rel="stylesheet" href="/support/help/check-services/styles. The pods can only be sent out one at a time too and there needs to be at least a week. How do I turn off the parallel network? Disable Wi-Fi - ASUS. No, it doesn't need to be cbaled into the hub. Our old WiFi Boosters can help you tackle WiFi coverage problems. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it.